Delivery Information

SHIPPING INFORMATION



Carriers
Unless otherwise specified, we will ship your order via UPS (United Parcel Service). We can also ship via
Fedex, DHL or USPS (US Postal Service). We can also use your account number.



We can ship small packages or heavier items on pallets or crates. We can arrange LTL freight, ocean or air
transport for you or work with your freight forwarder.


Shipping Charges

Shipping charges can be determined by completing an order or quote online. We can also provide this for
you if you contact us by phone, fax, or email.


The product prices do not include shipping or insurance. Our default method is to pre-pay the shipping and
add it to your invoice. We charge the standard UPS rates. We do not normally charge handling fees.
We will gladly provide shipping quotes if requested, and can also provide weight and dimensions. If you
require a Pro Forma Invoice, please let us know if you want us to quote shipping or if you will use your
carrier account number.


We will normally send you the tracking number of your shipment via e-mail once the item has shipped. For
this reason it is important that you include your e-mail address on your registration or quote.


Taxes

We are only authorized to collect sales tax for shipments to addresses in Florida. For all other locations, the
purchaser is responsible for paying any uncollected taxes or duties to their local authorities.


Urgency

We normally ship UPS Ground in the US, UPS Standard to Canada and UPS Express Saver to all other
locations.


If you require any other types of urgency or carrier, we need you to clearly specify this information on your
order.


Non-urgent items will typically ship in 3 or 4 days depending on our testing order backlog.  We can often
ship urgent orders the same day. We do  not charge extra for this, but base it on your use of expedited
shipping options. Let us know how urgent your requirements are and we will do our best to ship the same
day you order.


It is also possible to do same day (counter-to-counter, or point-to-point) shipments for emergency
situations.